RETURN & EXCHANGE POLICY

General Return‑Eligibility

Due to hygiene characteristics of press‑on nails, opened, worn, damaged or used press‑on nails are NOT eligible for return or exchange.

Only unused, unopened, intact merchandise can apply for return service.

Return Time Window

Eligible items must be submitted for return within 7 calendar days after delivery completion.

Return period does not get extended for weekends or US public holidays.

Return Fees

  • Buyer is responsible for all return‑shipping costs.
  • A 15% restocking fee will be deducted from your total refund for qualified returned orders.

Return Address

Please contact customer service to obtain official return authorization and full return‑to address before sending back any parcel.

Do NOT send packages back without prior return approval, otherwise we cannot process your refund.

Custom‑Made Items

Custom‑size press‑on nails are non‑returnable and non‑refundable under any circumstances because of personalized customization and hygiene reasons.

Damaged / Lost In‑Transit

If you receive broken or defective items, or your parcel is lost during transit, please reach out to customer service with your order number and relevant photos. We will verify your case and arrange replacement or full‑refund accordingly.

Order Cancellation

Self‑service online order‑cancellation function is unavailable. If you need to adjust or cancel your order, please contact our customer‑support team immediately.